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Buy Phones

FAQ

Log on to www.mobilegoo.in or download the Mobilegoo app on your iOS or Android device. Search for your device through our on-page filter and mention its condition in required fields. Our automated system will quote a price for your device, which you shall receive at the time of pickup. If you agree to sell, then please schedule a time slot that best suits you.One of our representatives will visit your home/ office address for the pickup at the set date/ time and pay you instantly.Please note that we don’t do any transactions from Hotels/ Guesthouse/ Hospitals etc. We do pick up only from home & office locations only.

It means our service engineer or our representative will come to your doorstep for physically evaluating the gadget’s condition and match it to the conditions you mentioned while generating the quote. If the conditions of your device match with the provided description, our representative will pay you in Cash at that very instant. Besides cash, we also support online payment gateways like bank transfer and wallets. Once you’ve transacted the device, we will forward you an OTP. Just share it with our representative, who will confirm the exchange and implement instant pay as per the payment method of your choice.

The price of a device depends on the overall quality and condition of the device. We examine your device to check if it is in order and, on the basis of it, we determine its price.

Sometimes the information given by the seller doesn’t match the physical condition of the device. This results in reduction in the price of the device. To understand the terms better, kindly read the guidelines carefully while selecting your phone’s specifications. And feel free to contact us in case of any difficulty.

Once a phone is sold to us, we refurbish it and rectify whatever issues it might have. Following which, we sell these devices to retailers so that they can be further sold to customers looking to buy second-hand devices.

No, it is absolutely free!

Don’t worry we’ll get to you. If you haven’t yet received the contact details of your pick-up agent, get in touch with our customer support and share your service number. And we’ll take care of the rest.

We will never damage a product that we buy. Rest assured that your phone is in safe hands.

Can’t find your phone’s model on Mobilegoo? Please drop us a mail at [email protected] with details about the Brand, Model, Configuration & Condition, and we will get back to you ASAP with the quote.

As per warranty conditions, a gadget is considered out of warranty if it’s physically damaged or has broken screen. Hence this kind of device/ phone is not considered to be under warranty.

Devices with company warranty will fetch you better prices. So, if you claim your device to be under warranty, then we would require the original invoice to be submitted at the time of sale. Apart from that, we will also be requiring a xerox copy of your ID proof or a photo of your identity proof that will be taken by our representative on Mobilegoo Partner app.

In order to claim any warranty, the buyer always needs to have the invoice on them. However, in case of a lost invoice, the device will be considered to be more than a year old and the price shall be quoted accordingly. Also, we only accept Indian invoices for warranty purposes. All items with Non-Indian invoice will be considered out of warranty.

Under such circumstances, our representative will present you a fresh quote as per the actual condition of the gadget. If you agree, then we will pay you the re-quoted amount on the spot. You may also choose to discontinue our service if the re-quoted value is not up to your mark, without any risk of paying.

We buy gadgets which you bought outside India but we don’t consider it in warranty even if you have a valid bill with it. This is because most gadgets bought outside India have warranty valid in the country of origin and not in India. Also, we don’t buy locked phone or CDMA phones.

Some devices don’t sell anymore. This is either because they’re not relevant anymore (such as Samsung Galaxy S7) or they’re too old (such as Flip and Qwerty phones). Although we love the Moto Flip, its irrelevance makes us unable to buy it.

Yes, all you have to do is just get in touch with us on [email protected] or +918930968809

You can either reach us at [email protected] or +918930968809
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